UK ORDERS

 FREE tracked delivery over £100.00

• £4.50 - Standard (Untracked) - Delivered within 3-5 business days
• £6.95 - Express (Tracked) - Delivered within 1-2 business days*

*Express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

INTERNATIONAL ORDERS

FREE European tracked delivery over £100.00

• £12.95 - European (Tracked) - Delivered within 3-10 business days
• £19.95 - European (Tracked Heavy) - Delivered within 3-10 business days
• £29.95 - European (Courier) - Delivered within 3-5 business days

FREE ROW TRACKED DELIVERY OVER £100.00

• £14.95 - Rest of World (Tracked) - Delivered within 5-10 business days
• £24.95 - Rest of World (Tracked Heavy) - Delivered within 5-10 business days
• £39.95 - Rest of World (Courier) - Delivered within 3-5 business days

All stated delivery times are from the day of dispatch, not from the day of order.

Some overseas deliveries may take up to 28 days to arrive due to customs clearance and tariff procedures in the destination country; sadly, this is beyond our control.

Parcels sent to certain countries (including but not limited to Mexico, Colombia, Brazil, Chile, Israel, and South Africa) might often take more than 12 weeks to arrive. Unfortunately, we have no control over how quickly these parcels pass through customs.

CUSTOMS AND INTERNATIONAL IMPORT CHARGES

VAT is due on all commercial items imported into the EU beginning July 1, 2021, regardless of value. We are a member of the IOSS, which means that for orders under €150, we collect and pay the VAT to the applicable local tax authorities, eliminating the need for you to pay it at the time of delivery.

Some overseas deliveries may take up to 28 days to arrive due to customs clearance and tariff processes in the relevant country; unfortunately, this is beyond our control.

Shipments delivered outside the UK to any other shipping destination may attract additional customs clearance charges, which you, the client, must pay. We have no control over these charges and cannot reimburse any expenses incurred, regardless of the circumstances. For the most up-to-date customs costs, please contact your local customs officials.

Some big or bulky orders may need to be shipped via DHL, incurring additional postage fees. We will advise you of any additional shipping costs before to shipment.

OTHER SHIPPING INFORMATION

All orders are shipped using our preferred courier, and we reserve the right to change carriers at any time, but the level of service will always remain the same. Standard orders are normally dispatched via Royal Mail, while express orders are sent via DPD or a priority Royal Mail service. All overseas orders will be shipped using Royal Mail, DPD, or DHL Express.


We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. All orders placed after midday Monday-Friday will be shipped on the next business day, we do not dispatch orders on the weekend. Please note, all first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your billing or business address. Please note, if you have placed an order which includes an item which is on pre-order, the full order will be dispatched when all items become available.

If you are away from your address when delivery is attempted our courier will put a card through your door allowing you to re-book a delivery or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. Enduro World Series Store reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Some orders may incur an additional shipping fee if they need to be sent with a courier. Should this be the case, you will be advised of this prior to the order being dispatched.

PRODUCT DELIVERY ERRORS

All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous process before leaving our warehouse via multiple barcode scanning checks.

If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.

If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.