Support


Technical & Payment Issues


My card is being declined, who do I contact?

Please make sure to double-check all your card information, including zip/post code of your billing address, is correct. In addition, double-check that the card you are trying to use has not expired.

In most cases, if all the information you are providing is correct but your card is still being declined, this would be due to your bank rejecting the payment.

This might be because they do not recognise our domain and/or are not sure whether you are the person trying to complete this transaction.

If you find yourself in this situation we would recommend trying to use another card (or PayPal), or ringing your bank to tell them that you are making this transaction before you try again.



My payment has gone through, but not received my confirmation email?

Please check your junk/spam folder and please try to type in “AJBXNG” in your search bar in your inbox, this should bring up your emails. There could be a delay in receiving your confirmation email, please wait up to 24 hours.

If you have done the above steps, please contact the support team with your order number, full name, email address used to purchase the products, if you paid using paypal please send us your paypal invoice ID number so we can search for your order.

There is a duplicate payment, what shall I do?

Get in touch with us if you have paid twice for the same order and we can refund it for you. If you buy 2 separate items there are no refunds.

What shall I do if I am facing issues accessing your website?

Please refresh the website or try using a different internet browser. However, check your bank statement in case your order has gone through, to avoid duplicate orders.

If you need further assistance, please contact our support team, with the screenshot of error you are facing and which device you are using to access the website.

The checkout page does not load on my desktop site?

Please delete your cookies on your PC, once you have cleared your cookies please try to reopen the website. Next step, is to use a different internet browser or device, we do suggest to have the latest version of your operating system.

If you have done the above steps, still having problems, contact our support team, if you can send us much details, such a screenshot of the error browsers, which browser you are using, if you done the steps above to resolve it.

Delayed order confirmation email?

Please check your junk/spam folder and please try to type in “AJBXNG” in your search bar in your inbox, this should bring up your emails. There could be a delay in receiving your confirmation email, please wait up to 24 hours.

If you have done the above steps, please contact the support team with your order number, full name, email address used to purchase the products, if you paid using paypal please send us your paypal invoice ID number so we can search for your order.


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